Frequently Asked Questions (FAQ's)

Answers to your questions.  Customer Service and Shipping Information!
How to order - For your convenience, we offer three ways to order: online, phone, or fax.

Online Orders
To order online, simply find the item(s) you want and add them to your basket. When you are finished, please checkout and your order shall be on its way. It's that easy!

Phone Orders
You can call our customer service center at 865-688-0429 ext 4 to place your order. Our customer service staff is available weekdays from 7a.m. to 1:00p.m. E.S.T.

Fax Orders
To order by fax, click to print out our fax order form. Fax the completed and signed form to 865-689-3113. Our fax line is available 24 hours a day. Please include your daytime phone number so we can contact you if we have any questions regarding your order.

Payment Methods
We accept Visa, MasterCard, and American Express for online, phone and fax orders.

Who do I contact with questions?
For general questions or comments please email us at info@littonsdirecttoyou.com.  We try and respond to emails within 24 hours.
Making sure our customers are happy and satisfied is an important part of our business.  Whether you buy online, or in our store we want you to be 100% satisfied.  In the rare case, where you might have a problem, please contact us, so we can make it right for you.

Do you carry sugar-free or lactose-free products?

No, not at this time.

Do any of your products contain nuts, soy, eggs or milk?

Yes, given the nature of our production process, any product could contain traces of ingredients used in other products.  We cannot guarantee cross-contamination may not occur without our knowledge, so we rather err on the side of caution and tell you that traces of items you could be allergic to could be in any of our products.  These ingredients included but are not limited to tree nuts, peanuts, chocolate, and flour (gluten).

Can we customize an order?
We do offer some customization. To discuss your specific requirements, please call 865-688-0429 ext 4weekdays from 7 a.m. to 1:00 p.m. E.S.T. or e-mail questions to info@littonsdirecttoyou.com. Please sure be sure to include a daytime telephone number in any email correspondence.

Can we modify an order?
If you need to modify an order after it’s been placed, we can accommodate your request as long as we have not produced or shipped your order. All requests must be made by phone to 865-688-0429 ext: 4 or e-mail to info@littonsdirecttoyou.com. Please be sure to include your order number with your request along with a return phone number. We will confirm the change by phone or e-mail.

Do you guarantee your product?
We are delighted to share our Litton’s Direct to You products with you! If you experience a problem with any product, shipping, or service, please notify us promptly at 865-688-0429 ext:4.
If your package arrives damaged, please keep all packaging and items and contact our customer service at 865-688-0429 ext:4 within 24 hours of delivery.
However, we regret that we are unable to make refunds in the event that an item is not to your liking.  We encourage you to ask questions about our products prior to purchase.  Our customer service team will make every effort to assist you in purchasing a product you will thoroughly enjoy.

May I order in advance?
Yes.  We highly recommend advance ordering during the holiday season!

Where should I have my order delivered?
We strongly recommend sending all shipments to residential addresses, an office or business location.  We do not ship to a PO Box.
In regards to shipping and delivery, we cannot take responsibility for incorrect addresses, PO Boxes and unsuccessful delivery attempts.  Incomplete or inaccurate information may cause a delay in processing or shipment of your order.  Please provide both the shipper and recipient’s telephone number should there be any questions regarding the order.

Does someone need to be present when the package is delivered?
For the convenience of our customers, Litton’s has given signature release to UPS for all of our products.  Since a signature is not required for deliveries, arrangements to have someone present or aware they are receiving a shipment is the sole responsibility of the customer and is highly suggested due to the perishable nature of our products.

What if the package is not delivered on the date I specified?
Any question regarding shipping should be addressed to our customer service department. We are not responsible for any packages that are addressed incorrectly so please verify address prior to submitting and or any packages that maybe weather delayed.

Why do you need my recipient’s phone number?
UPS must have the recipient’s phone number to qualify for our guaranteed delivery service.  We will not contact your gift recipient via phone unless we have problems with delivery.

Where do you ship?
We ship to all U.S. states except Alaska and Hawaii. 

Can I send a personalized message with my shipment?
Yes, you can! Remember to include your message in the space provided on the order form.  Your shipment will arrive with your personalized gift card.

Do you collect sales tax?
We collect Tennessee and local Knox County sales tax if a product is shipped to a Tennessee address.

Can I redeem a Litton’s gift card on-line?
Currently our gift cards can only be redeemed at our restaurant, but we will soon offer gift cards which you will be able to use online, as you do a credit card.

What time does my order have to be placed for same day shipping or In store Pick-up?
Monday through Friday by 1:00pm EST.  Friday is only available for in store pick-up. Please call in any other in store pick up orders if past the time line and needed on the same day.

(865-688-0429) ext: 3   Please read all shipping rules.

When will my credit card be charged?
Your credit card will be charged when your order is placed, regardless of the shipping date.

What sort of order confirmation will I receive?
You will receive an email with your order number and details of your order shortly after submitting an online order. If you do not receive this email within one hour, please contact us at 877-293-2253 x11 or info@littonsdirecttoyou.com.

How will I know when my order has shipped?
When your order ships, you will receive an email from UPS with the tracking number for each recipient. You can track your order by viewing UPS.com.

Can I freeze my food?
Yes. You may freeze all of our products immediately upon receipt.  Instructions are included in the packaging

If I place an order over the weekend, when can I expect Litton’s to receive it?
We are open from 9:00a.m. - 4:30p.m. EST Monday through Friday.  Therefore, we would receive your order on the following business day.  (Please note:  We are closed for Christmas, Christmas Eve, Thanksgiving, Memorial Day, Labor Day, 4th of July, and New Years Day.)

What if I would like to place an order to ship to many different recipients?
We suggest that you print out and complete the fax order form.You may fax in your order at 865-689-3113. The fax line is available 24 hours a day. You may also scan and email the fax form to info@littonsdirecttoyou.com.


Shipping Information

How are your desserts packaged?
Litton’s Direct To You products are delivered safely to your door.  Our gourmet desserts are made from scratch, flash frozen, and carefully packaged in a Styrofoam container with gel packs.  To ensure a completely safe delivery, we pack the cooler in a corrugated box for extra protection and delivered to your doorstep.  Upon arrival, the cakes may still be semi-frozen and can be refrozen or refrigerated without harm to the product.  For the best flavor, serve each dessert at room temperature.  Instructions are in the packaging.

How do you ship your products?
UPS Next Day Air Service is recommended at all times but only required during the warmer/summer months to ensure the freshness of our products.  This also applies to items shipping to a location where the temperature is 65 degrees or higher will automatically be sent UPS Next Day Air AT THE EXPENSE OF THE CUSTOMER. UPS Next Day Air orders can ship Monday – Thursday.  Orders received Thursday after 3:00pm EST through Sunday will not be processed or shipped until the following Monday.  Saturday delivery is available in most major markets for an additional charge.


For UPS TWO-DAY Air during the colder months, our dessert items are shipped Monday, Tuesday, and Wednesday only.  Thursday shipping is an option only where Saturday delivery is available.


Litton’s Direct ToYou reserves the right to adjust shipping dates for adequate delivery time at the customers expense (earliest available will always be chosen).


Phone orders may be placed with our sales office at 865-688-0429 x11 but we highly recommend the other options during the busy holiday seasons.

Shipping & Returns

UPS Ground is available for many locations however, if not, UPS Next Day Air Service is recommended at all times but only required during the warmer/summer months to ensure the freshness of our products.
This also applies to items shipping to a location where the temperature is 65 degrees or higher will automatically be sent UPS Next Day Air AT THE EXPENSE OF THE CUSTOMER

UPS Next Day Air Service is recommended at all times but only required during the warmer/summer months to ensure the freshness of our products. This also applies to items shipping to a location where the temperature is 65 degrees or higher will automatically be sent UPS Next Day Air AT THE EXPENSE OF THE CUSTOMER.
UPS Next Day Air orders can ship Monday – Thursday. Orders received Thursday after 3:00pm EST through Sunday will not be processed or shipped until the following Monday. Saturday delivery is available in most major markets for an additional charge.

For UPS TWO-DAY Air during the colder months, our dessert items are shipped Monday, Tuesday, and Wednesday only. Thursday shipping is an option only where Saturday delivery is available.

Litton’s Direct ToYou reserves the right to adjust shipping dates for adequate delivery time at the customers expense (earliest available will always be chosen).

Phone orders may be placed with our sales office at 865-688-0429 x4 but we highly recommend the other options during the busy holiday seasons.

Litton's Direct to You is not responsible for shipping or weather related delays.

Litton's Direct to You is closed on the weekend. All orders placed after 1:00pm will be processed the following business day. If an order is placed after 1:00pm on Thursday it will NOT process or Ship until the following Monday (unless Monday is a holiday). We do not ship any orders on Fridays or over weekends.

Thank You!

Terms of Use

Terms and Conditions of Website Access and Use

This website (the "Site") is provided as a service to our customers for your non-commercial use. Please review the following basic rules that govern your use of our Site (the "Agreement"). Please note that your use of our Site constitutes an unconditional agreement to follow and be bound by these Terms and Conditions. Litton's Direct To You expressly reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Litton's Direct To You.com Site following any such change constitutes your unconditional agreement to follow and be bound by the Terms and Conditions as changed. Because of this, Litton's Direct To You requests that all users review these Terms and Conditions whenever you visit the Site.

Copyrights and Trademarks

Unless otherwise noted, all materials, including images, text, illustrations, designs, icons, photographs, programs, video clips and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Mediapulse, Inc. and are protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this Site is the exclusive property of Mediapulse, Inc. and is also protected by U.S. and international copyright laws.

© 2008 Litton's Direct To You. All Rights Reserved.

Litton's Direct To You, and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Site. Access to this Site does not confer, and shall not be considered as conferring upon anyone, any license under any of Mediapulse, Inc.'s or any third party's intellectual property rights.

The Litton's Direct To You names and logos and all related products and names, design marks and slogans are trademarks or service marks of Litton's Direct To You. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply Litton's Direct To You's endorsement, sponsorship or recommendation of the third party, information, product or service. Litton's Direct To You is not responsible for the content or accuracy of material on any other websites. If you decide to link to any third party websites via a hyperlink on the Site, you do so entirely at your own risk and agree to hold Litton's Direct To You harmless from any damage you might suffer by accessing or using the third party website.

Use of this Site

This Site and all its Contents are intended solely for personal, non-commercial use. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of Litton's Direct To You or its suppliers and protected by U.S. and international copyright laws. Any unauthorized usage, including, without limitation, the reproduction, modification, distribution, transmission, republication, display, or performance, of the content of this Site is strictly prohibited.

Site Security

Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for the user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing," or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil or criminal liability. Litton's Direct To You will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You further agree not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to navigate or search this Site other than the search engine and search agents available from Litton's Direct To You on this Site and other than generally available third party web browsers (e.g. Netscape Navigator, Microsoft Explorer).
Linking

You may provide hyperlinks to the Site from other websites only if you satisfy the following requirements:

You link only to the front or home page of the Site.
You agree to immediately disable and discontinue any hyperlinks to the Site if requested to do so by Litton's Direct To You whether orally or in written or electronic form.
You do not remove or otherwise obscure any content on the Site including, without limitation, any copyright notices, advertisements, or any other notices or identifiable information by any method including, without limitation, "framing."
You immediately give Litton's Direct To You written or electronic notice that you have enabled or provided a hyperlink to the Site.
You agree that the failure to comply with these requirements constitutes an improper and unlawful accessing of the Site which is likely to cause damage to the efficiency and operation of the Site.
General
This Agreement represents the complete agreement between the parties and supersedes all prior agreements and representations between them. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of this Agreement shall remain in full force and effect. The failure of Litton's Direct To You to act with respect to a breach of this Agreement by you or others does not constitute a waiver and shall not limit Litton's Direct To You's rights with respect to such breach or any subsequent breaches. This Agreement shall be governed by and construed under Tennessee law. Any action or proceeding arising out of or related to this Agreement or your use of this Site must be brought in the state or federal courts of Tennessee. The prevailing party under any such suit shall be entitled to an award of reasonable costs and attorneys fees.

User Comments, Feedback, Postcards and other Submissions

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Litton's Direct To You on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain Litton's Direct To You's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Litton's Direct To You of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Litton's Direct To You will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments.

Litton's Direct To You is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

Litton's Direct To You will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
Indemnification

You agree to defend, indemnify and hold Litton's Direct To You harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site
Termination

These terms are effective unless and until terminated by either you or Litton's Direct To You You may terminate this Agreement at any time, provided that you discontinue any further use of this Site. Litton's Direct To You also may terminate this Agreement at anytime and may do so immediately without notice, and accordingly deny you access to the Site, if in Litton's Direct To You's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of the Agreement by either you or Litton's Direct To You, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of use or otherwise.
Colors

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display will be accurate.
Disclaimer

THIS SITE IS PROVIDED BY Litton's Direct To You ON AN "AS IS" AND "AS AVAILABLE" BASIS. Litton's Direct To You MAKES NO REPRESENTATION OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Litton's Direct To You DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, Litton's Direct To You DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE Mediapulse, Inc. SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THE AGREEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU. LIMITATION ON LIABILITY UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL Litton's Direct To You OR ANY OF ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE Litton's Direct To You SITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF Litton's Direct To You HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL Litton's Direct To You BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SITE DURING THE SIX MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.

Last updated 5/11/2018

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